Shopping Guide

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SHIPPING

We provide free shipping across the globe.

All items are stoked and shipped within 24 hours after confirmation of payment.

All items are shipped carefully with first class packaging and also covers insurance against any damage

Import duties and taxes are not included in the item price or shipping charges.

These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to purchase.

RETURN POLICY

About all items purchased from Sunrise Camera, you can send it back within 30-days for a full refund.

NO HASSLES, NO QUESTIONS, NO REASONS NEEDED.

Just send email form to us and return it so we receive it back within 30 days.

Just after we confirm the item, we will refund money(item price and original shipping fees to your paypal account. Unlike most retailers, we will not deduct a restocking fee. The risk is ours not yours!

About returned shipping fees, there are two cases.

In case of early product failure*:

The Customer will be fully refunded of return shipping fees.

(*Early product failure refers to a clear malfunction in which the product cannot be used normally.)

For any other reason:

The return shipping fees will be covered by the customer.

And these returns are subject to the following conditions:

USED items must be in same condition as originally shipped.
Import duties, taxes and charges are non refundable.

Contact for Return : info@sunrise-camera.com

FAQ'S

ABOUT SHIPPING

Shipping fee is free of charge all over the world.

We use EMS, and you can check approximate days required for EMS delivery by following URL

We only accept Paypal.

We do not know about each country's customs rule, Please check it by yourself.

Yes, All items are covered by warranty. Even if traffic accidents will happen, EMS cover it.

No, we only use EMS, not DHL, UPS. They are extremely expensive if we send small package from Japan. it will be more than 250$. EMS is cheap fast, safe way here in Japan.

ABOUT RETURN POLICY

Yes, you can return items whatever reason you have.

You can return reqursts in 30days after you get your item.

About returned shipping fees, there are two cases.
In case of early product failure*:The Customer will be fully refunded of return shipping fees. (*Early product failure refers to a clear malfunction in which the product cannot be used normally.)
For any other reason:The return shipping fees will be covered by the customer.And these returns are subject to the following conditions:
USED items must be in same condition as originally shipped.Import duties, taxes and charges are non refundable.

OTHER QUESTIONS

You can get 1% credit point of your order which you can use in your next purchase from us.

PRIVACY POLICY & TERMS OF USE

This web site is operated by Slowrise Co., Ltd. We want you to know how we handle the information you send us via the internet. This privacy statement discloses the privacy practices for sunrise-camera.com. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us. Our Privacy Policy adapts to the internet’s dynamic environment. We will keep you informed by updating this Privacy Policy as our procedures change.

Use of Credit points &Coupons is restricted to the member only, and cannot be performed by a third party In the event that Credit points & Coupons are used during unauthorized use by a third party.

The company shall not be liable for damage caused to the member and is not liable to return the Credit points & Coupons which is used.

Our company reserves the right to make changes in the membership system, as well as terminate or modify Credit points & Coupons and various services, without prior notice, and members are assumed to have consented in advance to these as they occur.

Revised Terms and Conditions will be notified by our Homepage.

- INFORMATION COLLECTION AND USE

Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.

Our web server automatically recognizes the visitor’s domain name (not the email address) and records the visitor’s browser and platform type (e.g., Netscape browser on a Microsoft platform).

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address). This information is used for filling your orders. If we have trouble processing an order, we’ll use this information to contact you.

- CONTACTING US

When a visitor gives us their email address, or sends us email correspondence, we retain their email address. We do not share our email lists with third parties for marketing purposes. We use email addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us.

- MY ACCOUNT

When you make a purchase on our site, you will have the option to create an account. At your option, by creating an account, the system can remember your personal and purchase information to ensure that the checkout process on future purchases is fast, easy, and secure.

- ORDER

We will request information from you on our order form when making a purchase. This information is used for filling the customer’s order. If we have difficulty processing an order, this contact information is used to communicate with the customer.

- NEWSLETTRS AND SPECIAL OFFERS

We may use your email address to share information about our products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional email, you will be given the opportunity to decline receiving similar emails in the future.

If a user wishes to subscribe to our newsletter, we will ask for contact information. We provide a way to opt-out of these communications at any time.

On rare occasions, it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.